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| Bid Classification: |
Goods
|
|---|---|
| Bid Type: | RFP - Consecutive |
| Bid Number: | P20-021 |
| Bid Name: | Customer Satisfaction Program |
| Bid Status: | Awarded |
| Bid Awarded Date: | Wed Sep 23, 2020 (EDT) |
| Bid Closing Date: | Fri Mar 6, 2020 1:00:59 PM (EST) |
| Question Deadline: | Wed Feb 26, 2020 1:00:00 PM (EST) |
| Electronic Auctions: | Not Applicable |
| Language for Bid Submissions: | English unless specified in the bid document |
| Submission Type: | Hard Copy Submissions Only |
| Submission Address: | 200 King St West, 4th Floor Procurement Office, Kitchener ON, N2G 4G7 |
| Public Opening: | No |
| Description: |
The City of Kitchener invites qualified, experienced vendors to respond to this proposal for the successful deployment of a Customer Satisfaction Program. The solution should be designed to collect just-in-time feedback from customers accessing City facilities, programs, and services with the goal of gathering actionable feedback to identify opportunities to improve the customer experience. |
| Bid Document Access: | Bid document preview, bid opportunity, and award notices are available on the site free of charge. Suppliers are not required to register for a bid opportunity prior to previewing unsecured bid documents. Please note, some documents may be secured and you will be required to register for the bid to download and view the documents. To download secured documents and/or to participate in this opportunity, you will need to have a subscription plan or buy Pay-Per-Bid access for this opportunity (available if you don't have an active subscription). |
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This information is only available to invited bidders and registered plan takers. To view this information you must login to your account.
This information is only available to invited bidders and registered plan takers. To view this information you must login to your account.
Awarded Summary
Award has been made to Qulatrics Canada.
This information is only available to invited bidders and registered plan takers. To view this information you must login to your account.