This Request for Quotations (the “RFQ”) is an invitation by The Corporation of the City of Kitchener (“the City”) to prospective Contractors to submit non-binding quotations for City Hall Service Center Renovation, as further described in Section A of the RFQ Particulars (Appendix D) (the “Deliverables”). 

The City is looking to partner with a contractor for the creation of a centralized main floor service centre will see approximately 30 existing service staff and subject matter experts relocated to serve customers in a single location during peak times. The centre will ensure service is always delivered right to the customer, eliminating the need for them to find their way around multiple counters on multiple floors. Customers will arrive at one place that is easy to find, and it will always be the right place to receive service and information. Customers will enjoy a simplified and centralized experience with a more consistent service philosophy, business practices and application of policy, across service areas.  

The vision for the service centre includes three key components: 

1. a general information/customer check-in counter;
2. an expanded service counter; and
3. a service support centre.

The successful contractor will be required to sign a CCDC 2 - 2020 agreement with the City’s Supplementary General Conditions at time of award.

Only pre-qualified contractors through project RFSQ23-075 Request for Supplier Qualifications of General Contractor - City Hall Service Center Renovation process will be invited to submit on this quotation.